![]() ![]() In my client’s case, they upgraded to Windows 10, the same time their network scanning troubles started. For example, look for software updates or additions, hardware replacements, or configuration changes. When troubleshooting software issues, the first thing you must do first is – determine what changes was made to the system when the issue started. ![]() Nevertheless, you will learn the necessary troubleshooting steps to solve this conundrum. In this article, I will not show you how to setup scan to folder nor how to configure your network scanner. Now, I want to share that solution with you. Even though the issue was clearly software based, the printer technician simply did not know how to fix it and in their mind, the hardware must be faulty.Īfter a few days of Googling, phoning and sending smoke signals, I found a solution. Unfortunately, replacing the printer would not have magically fixed their scanning woes. Furthermore, they where told that replacing the multi-function printer/scanner is the only solution. A client and good friend of mine was fighting a malfunctioning network scanner for over a year. I face scan to folder issues regularly and I know from experience that a solution is hard to find. If you face scan to folder or network scanning issues, this article can help you solve it. ![]()
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